Frequently Asked Questions

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Sleep Systems

Frequently Asked Questions

  • How long will my mattress last?

    Mattresses typically last between 7-10 years, however there are many variables that influence the longevity of your mattress. We recommend using a mattress protector to help extend the life of your mattress.

  • What is the best type of sleep system for me?

    This depends on the features and mattress type you are looking for and the level of features on your adjustable bed base. You can view our comparison chart mattress comparison chart [link] and adjustable base comparison chart [link] to compare features and types.

  • What is zero clearance?

    Zero clearance means that your adjustable base will rest flat on the existing bed frame without the legs attached to it. If you are using an upholstered bed frame that has drawers, you'll need a zero-clearance base, so the legs don't sit inside the drawers. All Malouf adjustable bed bases can function in zero clearance mode.

  • What is the zero-gravity position?

    Zero gravity raises your head and feet to put you in a neutral sleeping position for deeper, more restorative sleep. It is defined as a state of weightlessness and can provide ultimate comfort for sleeping, watching TV, or relaxing in bed.

  • How do I control my adjustable bed base?

    Each Malouf adjustable bed base comes with a sleek remote that allows you to control the way you sleep. The M455 and S655 have Bluetooth® compatibility and can be used with the Malouf Base™ app so you can enjoy features like hands-free Siri voice commands and automatic snore detection. Sleeping smarter has never been this easy.

  • How do I control my Split King setup?

    Your Split King sleep system will come with two remotes, one for each side of the bed. Alternatively, the Ascend and Peak sleep systems have Bluetooth® compatibility built into the adjustable bed bases and they can be controlled through the free Malouf Base™ app.

  • How do I sync my split base if I want to change it to a one-piece option?

    You can easily sync your base with a sync cable so your split setup will function as one piece. Our Ascend and Peak sleep systems come with a sync cable included. If you would like to sync your Embark sleep system, please reach out to us at info@maloufhome.com.

  • What is the weight limit?

    The E255 has a 750-pound weight limit. The M455 and S655 both have 850-pound weight limits.

  • Do I need a box spring for my adjustable bed base?

    No. Your mattress can lay directly on top of your adjustable bed base, so you don't have to have the hassle of using a box spring.

  • Will my mattress slide off when I elevate my head?

    All Malouf adjustable bases come with retainer bars that sit at the foot of the mattress to ensure it stays in place. As you elevate and adjust your base, your mattress will flex and move based on the position you are selecting but will not move off your bed.

  • How can I find sheets for my Split King sleep system?

    All Malouf sheets are available in a Split King option that has two fitted sheets, one flat sheet, and pillowcases, so it is easy for you to upgrade your sleep with everything you need to outfit your new bed.

  • Can the height of my adjustable bed base be adjusted?

    The M455 and S655 come with two sets of 3-inch legs and one set of 6-inch legs, giving you the option to adjust the height based on your preferences. The E255 comes with 12-inch legs.

  • Are adjustable bases difficult to setup?

    Setup is easy and can be done in less than 15 minutes. We do recommend having two people when setting up your base so it can easily be flipped right side up. Your mattress will come compressed and rolled in a box. Unwrap, and let it decompress for 24 hours before sleeping on it.

  • What size sleep system do I need?

    The best size mattress and base for each person depends on a variety of factors—room size, who will be sleeping in the bed, etc. A split king is very popular as both you and your partner can control your own side of the bed when paired with an adjustable base. You can view our mattress size guide [link] or mattress comparison chart [link] to learn more.

  • Do I need a mattress protector?

    Yes. We recommend using a mattress protector to protect your investment from spills, stains, and dust mites. The warranty on your mattress will also be voided if you do not use a mattress protector. All Malouf mattress purchases come with a five-sided smooth mattress protector and the option to upgrade.

  • Does Malouf offer a sleep trial?

    Yes, we do. All Malouf mattresses and sleep systems qualify for a 100-night sleep trial. If after 30 days you are not satisfied with your purchase, you may initiate a return. Items will only qualify for a full refund if a mattress protector was used during the trial period.

  • How long is the sleep system under warranty?

    The Malouf mattress warranty is available for 10 years from purchase date. Customers must use a mattress protector on their mattress, or it will void the warranty. Our E255 adjustable base has a 10-year warranty, while the M455 and S655 both have 20-year warranties.

  • Who do I reach out to for questions?

    You can email us at info@maloufhome.com, call (888) 910-0235, or chat with us during business hours.

Mattresses

Frequently Asked Questions

  • How long will my mattress last?

    Mattresses typically last between 7-10 years, however there are many variables that influence the longevity of your mattress. We recommend using a mattress protector to help extend the life of your mattress.

  • What is the best type of mattress for me?

    The best mattress for you depends on your preference. If you're looking for more support, one of our Ascend or Peak hybrid options would be best for you. If you want the contouring feel of pure memory foam, you'd like the Embark mattress.

  • What size mattress do I need?

    The best size mattress for each person depends on a variety of factors—room size, who will be sleeping in the bed, etc. A Split King is very popular as both you and your partner can control your own side of the bed when paired with an adjustable base. You can view our mattress size guide [link] or mattress comparison chart [link] to learn more.

  • How soft or firm do I need my mattress?

    This is dependent on preference. It is important to note that a mattress feel isn't limited to these two categories. There are a variety of options available to you based on your sleep style and personal preference. Typically, side sleepers or those with back pain opt for a more plush option, while those who sleep on their back or stomach will prefer a firmer mattress.

  • Do I need a box spring for my mattress?

    No. All Malouf mattresses are made to work with any flat foundation without the need for a box spring. Simply place your base directly on an adjustable base, flat frame, or Malouf upholstered platform base.

  • Will my mattress work with an adjustable bed base?

    Yes. All Malouf mattresses are made to be compatible with an adjustable bed base for optimal comfort.

  • Do I need a mattress protector?

    Yes. We recommend using a mattress protector to protect your investment from spills, stains, and dust mites. The warranty on your mattress will also be voided if you do not use a mattress protector. All Malouf mattress purchases come with a five-sided smooth mattress protector and the option to upgrade.

  • What is a hybrid mattress?

    A hybrid mattress combines the benefit of innerspring coils with multiple layers of foams to satisfy a variety of sleep styles and preferences. They offer better support and can relieve pressure points in the hips, back, and shoulders.

  • What are AltiCoils?

    Our AltiCoil™ comfort layer is part of our Peak line of mattresses. They are miniature coils located under the top layer of foam that are super responsive and compress and expand for more targeted relief. They flex with your body so you can experience optimal comfort and support.

  • How can I find sheets for my Split King mattress?

    All Malouf sheets are available in a Split King option that has two fitted sheets, one flat sheet, and pillowcases, so it is easy for you to upgrade your sleep with everything you need to outfit your new bed.

  • Will my mattress come in a box?

    Yes. All Malouf mattresses are compressed and rolled in a box, making them easy to transport to your bedroom upon delivery. Setup is easy—all you need to do is open your mattress and let it decompress for 24 hours before sleeping on it.

  • What is the difference between the ActivAir™, CoolSync™, and AeroFlex™ materials?

    ActivAir foam is available in our Peak line and is the perfect blend of contouring and responsive support. It is considered medium-firm in feel and is loved by all sleep styles. CoolSync foam is available in all three mattress lines. It is cooler than regular memory foam and is perfect for those who sleep hot. It has the contouring feel of memory foam and is considered more plush. AeroFlex latex foam is available in our Ascend line. It has a supportive, quick-response feel that offers firm support while lightly contouring with the body.

  • Does Malouf offer a sleep trial?

    es, we do. All Malouf mattresses qualify for a 100-night sleep trial. If after 30 days you are not satisfied with your purchase, you may initiate a return. Items will only qualify for a full refund if a mattress protector was used during the trial period.

  • How long is the mattress warranty?

    The Malouf mattress warranty is available for 10 years from purchase date. Customers must use a mattress protector on their mattress, or it will void the warranty.

  • Who do I reach out to for questions?

    You can email us at info@maloufhome.com, call (888) 910-0235, or chat with us during business hours.

Furniture

Frequently Asked Questions

  • What size bed is right for me?

    The size of your bed depends on preference and if you're planning to share your bed. Queen and King sizes are the most popular for those with two people in a bed. You can view our mattress size guide located in the footer of the site to learn more about the best size for you.

  • Is it easy to assemble?

    Assembly is easy with pre-drilled legs, modification plates, and wall mounts.

  • Can I adjust the height of my headboard?

    All headboards, excluding the Blackwell, are adjustable to find the perfect height for your bedroom. Our designers recommend leaving at least two-thirds of your headboard visible for the best look.

  • Can I pair any headboard with any bed base?

    Yes. Our headboards and bases are designed to mix and match, so you can build the perfect bed.

  • Can I use a headboard with an adjustable base?

    Yes. All Malouf headboards are compatible with an adjustable bed base.

  • Can I use an upholstered base with an adjustable base?

    Yes. All Malouf upholstered bed frames are compatible with an adjustable bed base, so you can get the look you want with the customization you need for better sleep. Simply place your adjustable bed base inside your upholstered bed frame without the slats, or for frames with drawers, remove the legs from your adjustable and set it directly on top of the slats.

  • Do I need a box spring with my upholstered bed base?

    No, you do not need a box spring. You can place your mattress directly on the slat roll, or if you are using an adjustable bed base with your upholstered bed, you can place your mattress directly on the adjustable.

Pillows

Frequently Asked Questions

  • What type of pillow is best for my sleep position?

    The best pillow for your sleep position is one that properly aligns your spine. Typically, side sleepers benefit from firmer pillows, stomach sleepers from softer pillows, back sleepers from medium-firm pillows, and universal sleepers from soft, versatile pillows. Shoulder cutout pillows are a great option for side sleepers.

  • Which pillow is best for cooling?

    If you sleep hot, you'll love the CarbonCool™ LT in both regular and shoulder cutout variations. The innovative cooling technology in the pillow absorbs and dissipates body heat to maintain the optimal sleep climate all night long. Our gel-infused Zoned Dough™ and ActiveDough™ pillows are also a great fit for those who sleep hot.

  • How long does a good pillow last?

    A good pillow maintains its best quality for about 2-3 years. After that, we recommend replacing your pillow to ensure your pillows are supportive, comfortable, and stay free of allergens.

  • Do I need a pillow protector?

    We recommend using a pillow protector to protect your pillow from stains, spills, and allergens.

  • Are plush or firm pillows better?

    Plush and firm feels are based on personal preference and your sleep style. While a soft pillow has more give, a firmer pillow will provide continuous support to your head throughout the night. Typically, side sleepers benefit from firmer pillows, stomach sleepers from softer pillows, back sleepers from medium-firm pillows, and universal sleepers from soft, versatile pillows.

  • Which pillow is best for allergies?

    If you are a sensitive sleeper and struggle with allergies, our bamboo charcoal pillows are the perfect fit for you. Infused with activated charcoal to help regulate moisture, odor, and temperature, these pillows are available in both our Dough™ and ActiveDough formulations.

  • How do your shoulder cutout pillows work?

    The unique shoulder cutout achieves comfort and proper support for side sleepers, so you wake up refreshed. When you lie on your side, your shoulder will sit right in the cutout in the middle, aligning your spine and relieving aches and pains.

  • What is the difference between Dough and ActiveDough?

    The main difference between our Dough and ActiveDough pillow lines is the density of the foam. Our proprietary Zoned Dough memory foam is a bit firmer and provides cushioning relief to ease tension that inhibits sleep. ActiveDough is more responsive than our Dough formulation and has been described as softer than regular memory foam. It provides relief from aches and pains so you can experience rejuvenating sleep, all night long.

  • What does pillow loft mean?

    Pillow loft refers to pillow thickness. Loft plays a vital role in aligning your neck and spine. Low loft pillows are typically around 4 inches or less, mid-loft is 5-6 inches, and a high loft is anything higher than 6 inches. Generally speaking, stomach sleepers benefit from a lower loft, side sleepers benefit from mid-high, and back sleepers can benefit from any of the three.

  • Are any of your pillows eco-friendly?

    If you're looking for an environmentally friendly option, you'll love our Zoned Talalay latex pillow. Known as "Earth's most perfect sleep material" this pillow is produced with biodegradable ingredients from renewable resources and raw materials. The result? A pillow that's good for you, and good for the planet.

Accessories

Frequently Asked Questions

  • What are cooling sheets?

    If you're looking for a sheet set that regulates temperature, you'll love our Smooth Bamboo Rayon Sheet Set or our Botanical Sheet Set with TENCEL™ Lyocell. Both fabrics help regulate temperature and wick away moisture and will keep you cool and dry night after night.

  • Do Malouf sheets work with an adjustable bed base?

    Yes. All Malouf sheets have Universal Fit technology with ultra-thick elastic and extra-deep pockets on the fitted sheet, ensuring it stays on, no matter what position you choose to sleep in.

  • What is included in a Split King sheet set?

    Your Split King sheet set comes with two fitted sheets that are Twin XL sizes to go on each individual mattress. They also come with a regular top sheet and two pillowcases.

  • Are any Malouf sheets eco-friendly?

    All Malouf sheets are OEKO-TEX® certified, meaning they've been tested for harmful substances to protect your health.  Products that carry the Standard 100 label have been tested and proven free of harmful levels of toxic substances.

  • Do I need a mattress protector?

    Yes. We recommend using a mattress protector to protect your investment from spills, stains, and dust mites. If you purchase a Malouf mattress, the warranty on your mattress will be voided if you do not use a mattress protector.

  • Does using a mattress protector protect my mattress warranty?

    Yes. Stains on a mattress will void the warranty, but when the mattress and protector are purchased together on the same receipt, the mattress will have a warranty against stains for 15 years.

  • What is included in a Split King mattress protector package?

    A Split King mattress protector purchase will come with two Twin XL protectors, one for each mattress of your Split King sleep setup.

  • Which mattress topper is right for me?

    The right mattress topper for you depends on preference. If you're looking for the contouring comfort of memory foam, you'd love our 2.5 Inch Gel Memory Foam Mattress Topper. If you want a more plush, cloudlike feel, our 3 Inch Down Alternative Mattress Topper is a great choice.

  • What mattress topper is best for cooling? 

    Our 2.5 Inch Gel Memory Foam Mattress Topper has ventilated gel memory foam that pulls heat away from your body for more comfortable sleep.

Protectors

Frequently Asked Questions

  • Do mattress protectors really work?

    Yes! Malouf mattress protectors have an H2Pro™ liquid-proof backing, providing 100% liquid-proof protection.

  • Do I need a mattress protector?

    Yes. We recommend using a mattress protector to protect your investment from spills, stains, and dust mites. If you purchase a Malouf mattress, the warranty on your mattress will be voided if you do not use a mattress protector.

  • Does using a mattress protector protect my mattress warranty?

    Yes. Stains on a mattress will void the warranty, but when the mattress and protector are purchased together on the same receipt, the mattress will have a warranty against stains for 15 years.

  • Do mattress protectors make you sleep hot?

    Some fabrics can retain heat, but all Malouf protectors are made with breathable fabrics, so it provides the protection you need without compromising comfort.

  • How often should I wash my mattress protector?

    We recommend washing your protector once or twice a month, or on an as-needed basis. Note we recommend washing your sheets more often (once per week) to ensure your sleep environment stays fresh and clean.

  • What is included in a Split King mattress protector package?

    A Split King mattress protector purchase will come with two Twin XL protectors, one for each mattress of your Split King sleep setup.

  • Is a mattress protector easy to care for?

    Yes. Our mattress protectors are easy to clean and maintain. All Malouf protectors are machine washable and dryer safe. Follow care instructions to optimize the care for your protector.

Sheets

Frequently Asked Questions

  • What are cooling sheets?

    If you're looking for a sheet set that regulates temperature, you'll love our Smooth Bamboo Rayon Sheet Set or our Botanical Sheet Set with TENCEL™ Lyocell Fiber. Both fabrics help regulate temperature and wick away moisture and will keep you cool and dry night after night.

  • What is Universal Fit™?

    Universal Fit technology means our fitted sheets are made with ultra-thick elastic and extra-deep pockets to ensure a secure fit on a variety of mattress sizes. We created this technology to eliminate the hassle of your fitted sheet popping off every night.

  • Do Malouf sheets work with an adjustable bed base?

    Yes. All Malouf sheets have Universal Fit technology with ultra-thick elastic and extra-deep pockets on the fitted sheet, ensuring it stays on, no matter what position you choose to sleep in.

  • How often should I wash my sheets?

    We recommend washing your sheets weekly to keep your sleep environment clean and fresh. Many customers have two sets of sheets so they can switch on wash days.

  • What is the difference between a flat and fitted sheet?

    Flat sheets are a rectangular shape, finished at the edges, but without any kind of elastic or three-dimensional shape to them. Fitted sheets have corners sewn into them and most often have elastic sewn in on two or four sides. Your fitted sheet goes over your mattress protector.

  • What is included in a sheet set?

    All Malouf sheet sets include a fitted sheet, flat sheet, and a pillowcase set. You will receive one or two pillowcases depending what size you are selecting—Twin and Twin XL sets come with one, while all other sizes include two.

  • What is included in a Split King sheet set?

    Your Split King sheet set comes with two fitted sheets that are Twin XL sizes to go on each individual mattress. They also come with a regular top sheet and two pillowcases.

  • What is a sateen weave?

    Sateen is made from the mercerized fibers of any cotton plant, and woven in a satin weave, meaning multiple threads of the same direction dominate either surface. Sateen has a more shiny, draped look. Malouf Botanical Tencel Lyocell Sheet, and Natural Supima Sheets, have a sateen weave.

  • What is a percale weave?

    Percale is a weave of fabric with a simple crisscross pattern. The yarns go one-under one-over, creating a tight-knit structure that is smooth and durable. Percale sheets feel crisp to the touch, and they get softer with every wash. Malouf Soft Knit Brushed Microfiber and Linen-Weave Cotton sheets have a percale weave.

  • What is a twill weave?

    Twill is a type of textile weave with a pattern of diagonal parallel ribs. Twill weaves are strong, making the fabric more durable. Our Smooth Bamboo Rayon sheets have a twill weave.

  • Are any Malouf sheets eco-friendly?

    All Malouf sheets are OEKO-TEX® certified, meaning they've been tested for harmful substances to protect your health.  Products that carry the Standard 100 label have been tested and proven free of harmful levels of toxic substances.

Toppers

Frequently Asked Questions

  • Which mattress topper is right for me?

    The right mattress topper for you depends on preference. If you're looking for the contouring comfort of memory foam, you'd love our 2.5 Inch Gel Memory Foam Mattress Topper. If you want a more plush, cloudlike feel, our 3 Inch Down Alternative Mattress Topper is a great choice.

  • Do I put my mattress topper underneath my mattress protector?

    Yes. We recommend putting your mattress protector on top of your mattress topper to keep it clean and fresh.

  • What are the benefits of a down alternative topper?

    Hypoallergenic down alternative provides cloudlike comfort to your sleep environment—without the odor, allergens, or sharp quills often associated with down. It’s a great option that easily softens and refreshes your existing mattress.

  • What are the benefits of a memory foam topper?

    Memory foam offers contouring support with a plush feel loved by all sleep types. Our 2.5 Inch Gel Memory Foam Mattress Topper is a great way to easily refresh your existing mattress.

  • What mattress topper is best for cooling?

    Our 2.5 Inch Gel Memory Foam Mattress Topper has ventilated gel memory foam that pulls heat away from your body for more comfortable sleep.