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Product Registration

Register your product in order to help expedite the warranty process. Please note that proof of purchase will be needed before a warranty claim can be processed, so please keep your receipt.

Product Information

Warranty Information

  • Mattresses

    10-Year Limited Warranty

    This warranty is valid for 10 years from the date of original purchase and covers any defects in materials or craftsmanship. It does not cover: wear and tear; normal changes in softness or resilience (including impressions less than 0.75 inches in depth); stained or soiled product; misuse or improper maintenance; alteration or repair by unauthorized representatives; or damage resulting from transit, handling, use, accident, or otherwise. Mattresses should be opened within 30 days of delivery for the warranty to apply. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    Malouf™ will repair, replace, or refund any product that proves to be defective in materials or craftsmanship. To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product here for quicker service. To make a claim on a Malouf™ sleep system, submit information for both your mattress and adjustable base.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Adjustable Bed Bases

    Our bases come with a 20 -, 10 - or 5-year warranty. To see which warranty applies to you, visit our website here or refer to the provided owner's manual.

    20-Year Warranty

    This warranty is valid for 20 years from the date of original purchase and covers defects in materials or workmanship with the conditions and exceptions stated below. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    The warranty does not cover:

    • Wear and tear including stains
    • Noises within tolerance
    • Repairs by unauthorized representatives
    • Improper or inadequate maintenance, misuse, or alteration (refer to owner's manual for maintenance guidelines)
    • Exposure to chemicals, liquids, or fading caused by exposure to sunlight
    • Damage resulting from assembly or handling (refer to owner's manual for assembly details)
    • Damage to any type of furniture, flooring, or floor covering
    • Commercial, institutional, business, rental, or any other non-residential usage
    • "As is" purchases including floor samples, clearance items, close-out products, or items from liquidators or closing stores
    • Minor differences or finish variations due to the craftmanship and natural materials used in the manufacturing process
    • Normal changes in softness and resilience of foam, polyester fiber, and other filling materials

    Year 1: Warranty covers defects in the materials or craftsmanship. Malouf™ will send replacement parts for any defective part and will pay all authorized labor and shipping costs associated with the repair or replacement. The original purchaser must follow troubleshooting procedures set by the manufacturer or its agent before warranty coverage may be granted.

    Years 2-5: Warranty covers defects in the materials or craftsmanship. Malouf™ will send replacement parts for any defective part. You will be responsible for all labor and shipping costs associated with the repair or replacement. The original purchaser must follow troubleshooting procedures set by the manufacturer or its agent before warranty coverage may be granted.

    Years 6-20: Warranty covers the metal frame and legs of the base due to a manufacturing defect. Malouf™ will send a new frame that proves to be defective. You will be responsible for all service, transportation, labor, and shipping costs associated with the repair or replacement. The original purchaser must follow troubleshooting procedures set by the manufacturer or its agent before warranty coverage may be granted.

    To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product on this page for quicker service. To make a claim on a Malouf™ sleep system, submit information for both your mattress and adjustable base.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

    10-Year Warranty

    This warranty is valid for 10 years from the date of original purchase and covers defects in materials or workmanship with the conditions and exceptions stated below. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    The warranty does not cover:

    • Wear and tear including stains
    • Noises within tolerance
    • Repairs by unauthorized representatives
    • Improper or inadequate maintenance, misuse, or alteration (refer to owner's manual for maintenance guidelines)
    • Exposure to chemicals, liquids, or fading caused by exposure to sunlight
    • Damage resulting from assembly or handling (refer to owner's manual for assembly details)
    • Damage to any type of furniture, flooring, or floor coveringCommercial
    • Commercial, institutional, business, rental, or any other non-residential usage
    • "As is" purchases including floor samples, clearance items, close-out products, or items from liquidators or closing stores
    • Minor differences or finish variations due to the craftmanship and natural materials used in the manufacturing process
    • Normal changes in softness and resilience of foam, polyester fiber, and other filling materials

    Year 1: Warranty covers defects in the materials or craftsmanship. Malouf™ will send replacement parts for any defective part. We will also pay all authorized labor and shipping costs associated with the repair or replacement. The original purchaser must follow troubleshooting procedures set by the manufacturer or its agent before warranty coverage may be granted.

    Years 2-5: Warranty covers defects in the materials or craftsmanship. Malouf™ will send replacement parts for any defective part. You will be responsible for all labor and shipping costs associated with the repair or replacement. The original purchaser must follow troubleshooting procedures set by the manufacturer or its agent before warranty coverage may be granted.

    Years 6-10: Warranty covers the metal frame and legs of the base due to a manufacturing defect. Malouf™ will send a new frame that proves to be defective. You will be responsible for all service, transportation, labor, and shipping costs associated with the repair or replacement. The original purchaser must follow troubleshooting procedures set by the manufacturer or its agent before warranty coverage may be granted.

    To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product on this page for quicker service. To make a claim on a Malouf™ sleep system, submit information for both your mattress and adjustable base.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

    5-Year Limited Warranty

    This warranty is valid for five years from the original date of purchase and covers any defects in materials or craftsmanship. It does not cover wear and tear, improper care, or repairs by an unauthorized representative. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    Malouf™ will repair, replace, or refund any product that proves to be defective in materials or craftsmanship. To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product here for quicker service.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Furniture

    15-Year Limited Warranty

    This warranty is valid for 15 years from the original date of purchase and covers any defects in materials or craftsmanship. It does not cover stained products, wear and tear, improper care, or alterations by an unauthorized representative. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product on this page for quicker service. To make a claim on a Malouf™ sleep system, submit information for both your mattress and adjustable base.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Pillows

    Our pillows come with a 3-year or 5-year limited warranty. To see which warranty applies to you, visit our website here or refer to the provided care instructions.

    3-Year Limited Warranty

    This warranty is valid for three years from the original date of purchase and covers any defects in materials or craftsmanship. It does not cover stained products, wear and tear, normal changes in softness or resilience, or improper care. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product on this page for quicker service. To make a claim on a Malouf™ sleep system, submit information for both your mattress and adjustable base.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

    5-Year Limited Warranty

    This warranty is valid for five years from the original date of purchase and covers any defects in materials or craftsmanship. It does not cover stained products, wear and tear, normal changes in softness or resilience, or improper care. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Bedding

    Our bedding comes with a 3-year or 5-year limited warranty. To see which warranty applies to you, visit our website here or refer to the provided care instructions.

    3-Year Limited Warranty

    This warranty is valid for three years from the original date of purchased and covers any defects in materials or craftsmanship. It does not cover stains, pilling or tears, improper care, or alternations by an unauthorized representative. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product on this page for quicker service. To make a claim on a Malouf™ sleep system, submit information for both your mattress and adjustable base.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

    5-Year Limited Warranty

    This warranty is valid for five years from the original date of purchase and covers any defects in materials or craftsmanship. It does not cover stains, fabric pilling or tears, improper care, or alternations by an unauthorized representative. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product on this page for quicker service. To make a claim on a Malouf™ sleep system, submit information for both your mattress and adjustable base.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Protectors

    15-Year Limited Warranty

    This warranty is valid for fifteen years from the original date of purchased and covers any defects in materials or craftsmanship. It does not cover stains, pilling or tears, improper care, or alternations by an unauthorized representative. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    This warranty also covers any mattress purchased on the same receipt as the protector so long as the protector is found to be defective. In cases where the mattress is covered, Malouf™, at its sole discretion, will provide professional cleaning services, replacement of the surface fabric, or replacement of the mattress.

    This warranty does not cover:

    • Rips, tears, stains, or normal soiling
    • Improper laundering (refer to care label for details)
    • Damage related to fires, floods, vandalism, or any other loss covered under an insurance policy
    • Mattresses not correctly fitted with the mattress protector
    • Mattresses used for commercial, institutional, or rental purpose

    To submit your warranty claim, email warranty@maloufhome.com. As part of the process, you will be asked to send pictures of the defective protector and affected mattress. If there is no damage or defects visible in the -photos, you may be asked to send your protector to Malouf™ where our team will do an inspection. You will be responsible for shipping the item back if you choose to proceed with the warranty process at that point.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Toppers

    3-Year Limited Warranty

    This warranty is valid for three years from the original date of purchase and covers any defects in materials or craftsmanship. It does not cover products that are stained or show signs of wear and tear, normal changes in softness or resilience (including impressions less than an inch deep), improper care, or damage caused by use on uneven mattresses or other surfaces.

    Malouf™ will repair, replace, or refund any product that proves to be defective in materials or craftsmanship. To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product here for quicker service.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.