Warranties

bed

Register a Warranty

Register your product in order to help expedite the warranty process. Please note that proof of purchase will be needed before a warranty claim can be processed, so please keep your receipt.

Product Information

Your Information

Warranty Information

  • Mattresses

    10-Year Limited Warranty

    This warranty is valid for 10 years from the date of original purchase and covers any defects in materials or craftsmanship. It does not cover: wear and tear; normal changes in softness or resilience (including impressions less than 0.75 inches in depth); stained or soiled product; misuse or improper maintenance; alteration or repair by unauthorized representatives; or damage resulting from transit, handling, use, accident, or otherwise. Mattresses should be opened within 30 days of delivery for the warranty to apply. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    Malouf™ will repair, replace, or refund any product that proves to be defective in materials or craftsmanship. To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product here for quicker service. To make a claim on a Malouf™ sleep system, submit information for both your mattress and adjustable base.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Adjustable Bed Bases

    20-Year Warranty

    Malouf™ Adjustable Bases offer a warranty which runs for up to twenty (20) years from the date of purchase, according to the tiers set forth below.

    YEAR 1: Warranty covers defects in the workmanship or materials for a period of one (1) year from the date of purchase. Malouf ™ will send replacement parts for any defective part to the purchaser, and Malouf ™ will pay all authorized labor and transportation costs associated with the repair or replacement of any parts.

    YEARS 2-5: During the years two (2) through five (5) from the date of purchase, Malouf ™ will offer replacement parts for any defective part to the purchaser. The purchaser shall bear all service, transportation, labor, and shipping costs associated with the repair or replacement of the defective part(s).

    YEARS 6-20: During the years six (6) through twenty (20) Malouf ™ will offer replacement parts for any mechanical bed part (excluding electronics, electrical components, drive motors, and massage motors). Purchaser shall pay 1/5th of the replacement cost of the defective part multiplied by the number of years since 5 years after the warranty commencement date, and Malouf ™ shall bear the remainder of the cost of the replacement part. The purchaser shall bear all service, transportation, labor, and shipping costs associated with the repair or replacement of the defective part(s).

    To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product on this page for quicker service. To make a claim on a Malouf™ sleep system, submit information for both your mattress and adjustable base.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.


    10-Year Warranty

    Malouf™ E255 Adjustable Bases offer a warranty which runs for up to ten (10) years from the date of purchase, according to the tiers set forth below.

    YEAR 1: Warranty covers defects in the workmanship or materials for a period of 1 year from the date of purchase. Malouf ™ will send replacement parts for any defective part to the original purchaser ONLY, and Malouf ™ will pay all authorized labor and transportation costs associated with the repair or replacement of any parts to residents within the continental US.

    YEARS 2-5: During the years 2 – 5 from the date of purchase, Malouf ™ will offer replacement parts for any defective part to the purchaser. The purchaser shall bear all service, transportation, labor, and shipping costs associated with the repair or replacement of the defective part(s).

    YEARS 6-10: During the years 6 – 10, Malouf ™ will offer replacement parts for any mechanical bed part (excluding electronics, electrical components, drive motors, and massage motors). Purchaser shall pay 1/5th of the replacement cost of the defective part multiplied by the number of years since 5 years after the warranty commencement date, and Malouf ™ shall bear the remainder of the cost of the replacement part. The purchaser shall bear all service, transportation, labor, and shipping costs associated with the repair or replacement of the defective part(s).

    To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product on this page for quicker service. To make a claim on a Malouf™ sleep system, submit information for both your mattress and adjustable base.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.


    5-Year Limited Warranty

    Malouf™ N150 Adjustable Bases offer a warranty which runs for up to five (5) years from the date of purchase, according to the tiers set forth below.

    YEAR 1: During the period of one (1) year from the date of purchase, Malouf ™ will offer replacement parts for any defective part to the purchaser. The purchaser shall bear all service, transportation, labor, and shipping costs associated with the repair or replacement of the defective part(s).

    YEARS 2-5: During the years two (2) through five (5) Malouf™ will offer replacement parts for any mechanical bed part (excluding electronics, electrical components, and drive motors). Purchaser shall pay 1/4th of the replacement cost of the defective part multiplied by the number of years since 1 year after the warranty commencement date, and Malouf™ shall bear the remainder of the cost of the replacement part. The purchaser shall bear all service, transportation, labor, and shipping costs associated with the repair or replacement of the defective part(s). At the sole discretion and direction of the manufacturer, parts demonstrated to be defective must be returned. The manufacturer will arrange all return shipping.

    To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product here for quicker service.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Furniture

    15-Year Limited Warranty

    This warranty is valid for 15 years from the original date of purchase and covers any defects in materials or craftsmanship. It does not cover stained products, wear and tear, improper care, or alterations by an unauthorized representative. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product on this page for quicker service. To make a claim on a Malouf™ sleep system, submit information for both your mattress and adjustable base.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Pillows

    Our pillows come with a 3-year or 5-year limited warranty. To see which warranty applies to you, visit our website here or refer to the provided care instructions.

    3-Year Limited Warranty

    This warranty is valid for three years from the original date of purchase and covers any defects in materials or craftsmanship. It does not cover stained products, wear and tear, normal changes in softness or resilience, or improper care. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product on this page for quicker service. To make a claim on a Malouf™ sleep system, submit information for both your mattress and adjustable base.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

    5-Year Limited Warranty

    This warranty is valid for five years from the original date of purchase and covers any defects in materials or craftsmanship. It does not cover stained products, wear and tear, normal changes in softness or resilience, or improper care. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Bedding

    Our bedding comes with a 3-year or 5-year limited warranty. To see which warranty applies to you, visit our website here or refer to the provided care instructions.

    3-Year Limited Warranty

    This warranty is valid for three years from the original date of purchased and covers any defects in materials or craftsmanship. It does not cover stains, pilling or tears, improper care, or alternations by an unauthorized representative. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product on this page for quicker service. To make a claim on a Malouf™ sleep system, submit information for both your mattress and adjustable base.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

    5-Year Limited Warranty

    This warranty is valid for five years from the original date of purchase and covers any defects in materials or craftsmanship. It does not cover stains, fabric pilling or tears, improper care, or alternations by an unauthorized representative. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product on this page for quicker service. To make a claim on a Malouf™ sleep system, submit information for both your mattress and adjustable base.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Protectors

    15-Year Limited Warranty

    This warranty is valid for fifteen years from the original date of purchased and covers any defects in materials or craftsmanship. It does not cover stains, pilling or tears, improper care, or alternations by an unauthorized representative. This warranty only applies to the original purchaser residing in the U.S. and does not protect counterfeit products or products purchased from unauthorized retailers.

    This warranty also covers any mattress purchased on the same receipt as the protector so long as the protector is found to be defective. In cases where the mattress is covered, Malouf™, at its sole discretion, will provide professional cleaning services, replacement of the surface fabric, or replacement of the mattress.

    This warranty does not cover:

    • Rips, tears, stains, or normal soiling
    • Improper laundering (refer to care label for details)
    • Damage related to fires, floods, vandalism, or any other loss covered under an insurance policy
    • Mattresses not correctly fitted with the mattress protector
    • Mattresses used for commercial, institutional, or rental purpose

    To submit your warranty claim, email warranty@maloufhome.com. As part of the process, you will be asked to send pictures of the defective protector and affected mattress. If there is no damage or defects visible in the -photos, you may be asked to send your protector to Malouf™ where our team will do an inspection. You will be responsible for shipping the item back if you choose to proceed with the warranty process at that point.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.

  • Toppers

    3-Year Limited Warranty

    This warranty is valid for three years from the original date of purchase and covers any defects in materials or craftsmanship. It does not cover products that are stained or show signs of wear and tear, normal changes in softness or resilience (including impressions less than an inch deep), improper care, or damage caused by use on uneven mattresses or other surfaces.

    Malouf™ will repair, replace, or refund any product that proves to be defective in materials or craftsmanship. To submit your warranty claim, emailwarranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product here for quicker service.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.