and headache-free approach to service
Our approach to service is a balance between customized technology that streamlines the day-to-day processes and the human element that cares about the person on the other end of the order. Additionally, our consultative sales approach helps us create a unique program for each partner—and their equally unique customer base.
"We are a one-stop shop so you can order a full range of accessories from just one company."
Bedding Programs Designed for Your Customers’ Needs
Our wide variety of products hit a number of price points, so your budget customers and luxury shoppers all find something to love. Whether you are a small-town sleep shop, big box buyer, emerging international retailer, or hospitality chain, we can help you find the perfect product assortment for your needs.
Customer Service Team
"We’re building a two-way relationship with our partners that truly takes the pain out of business."
A Customer Service Team that Still Believes in People
Our system was born out of a desire for efficiency and a commitment to service. Our practical approach focuses on the belief that people are good. We keep in mind that we’re talking to real people on the other end of each call and treat them with compassion and empathy resulting in the best customer service reputation in the industry.
"Reviews provide peer-to-peer validation that improves attachment rates and average unit sales price."
The Online to In-Store Journey Experts
Even though 90 percent of purchases still happen in a physical store, the majority of shoppers research on the internet first. At Malouf, we have fostered an online listing landscape complete with 40,000+ positive authentic product reviews across 10+ independent channels. We monitor reviews and listen to customers to facilitate a feedback loop that improves product design and consumer satisfaction.
Industry-Leading Warranty Program that Guarantees Quality
- Our warranties take the hassle out of customer concerns
- Friendly customer service team fixes any issue with just one phone call
- Unmatched 3-year minimum warranty on every product we make
We make it easy for you to keep your customers happy
Drop-Ship Any Product, Anywhere with 2-Day Ground Shipping
Add the entire Malouf catalog to your store’s assortment without overwhelming your limited storage space. Our drop-ship program ships orders right to your customers’ door, usually within two days. Now your sales don’t have to be limited to what fits on your showroom display.See our warehouse locations >
Robust Product Training for Managers and Retail Sales Associates
Our wholesale marketing team works hard to deliver top-quality training materials to assist your team in learning about Malouf products, how to merchandize them, and introduce customers to their benefits and features.Learn about the Wholesale Resource Center >
We focus on the details that make a difference
When a retail customer places an order, we ship the same day—no minimum orders or mandatory case packs. Our warehouse teams are shipping experts that double check every shipment, wrap each pallet to eliminate damage, and have photo documentation of each step.Learn about our shipping capabilities >
Contact Malouf Today
Learn how we can maximize your success
800-517-7179 | firstname.lastname@example.org